Frequently Asked

Questions

If there is something else you want to know please contact us.

On all new deployments support is included in the software subscription, giving you access to real, U.S. based employees via phone, email, and web 24 hours a day, 7 days a week.

Like support, software updates and new feature releases are included in the software subscription, so you'll always have the most up-to-date software and newest features powering your restaurant.

The upfront costs for Restaurant Manager POS are hardware and implementation, which vary depending on your specific POS hardware packages and installation needs.

We are dedicated to our customer's success, and want to provide the easiest transition and best possible go-live experience. We charge for implementation in order to provide a customized experience that will ensure your restaurant's success.

Our commercial grade terminals are built specifically for the food service industry and come with a lifetime warranty!

Shift4 Payments handles the credit card processing for all of our customers, providing a better, more integrated point of sale experience.

The reason that we insist on acting as the processor for our customers is it allows us to offer unique POS features and functionality. Take advantage of our free equipment offerings and receive competitive processing rates. Shift4 Payments enables you to accept all major credit and debit cards as well as emerging payment types like EMV chip cards and NFC Mobile payments. If you are already processing credit and debit card payments, we can perform a rate review ensuring you receive the best rates available.

The Restaurant Manager terminals are hardwired, so they do not need wifi at all. In addition, Restaurant Manager offers an offline mode, so your terminals and handheld devices will be functional even when you lose internet connection.

Certain hardware is compatitble with Restaurant Manager, but we strongly advise against using your own hardware even if it is compatible, because it prevents us from supporting any equipment not purchased through Restaurant Manager. We do not simply ship out hardware, we spend time configuring each device so it is optimized for the Restaurant Manager setup. In addition, only our hardware comes with a lifetime warranty as long as you process credit card payments with Restaurant Manager payments.

The Point of Sale Platforms Powering the Most Successful RestaurantsWhy ProTouch Systems

feature:
  • Easy-to-use software that can scale with your business
  • Hardwired terminals and offline mode so nothing slows you down
  • Cloud-based reports accessible in real-time
  • Curbside and Delivery payments solutions with digital receipt
  • Competitive rates tailored for your business type
  • Beautifully designed hardware that withstands rigors of the restaurant environment
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